Returns & Exchanges

At Litehouse, we want you to be completely satisfied with your purchase. If your new home decor or lighting doesn't perfectly fit your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

2

Pack with Care

Securely place the items in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location; your tracking number will be sent via email once scanned.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing